Fast Action Leads to Rapid Vehicle Recovery
Recently, that customer service was on full display. A Chicago area auto dealership that uses Guidepoint Systems discovered that two vehicles, valued at more than $150,000, were missing from their lot. Instead of contacting our 24/7 call center, the dealership reached out to Craig Hitchcock, who has provided excellent customer service to them over the years. Craig took charge, working with the dealership and local police to locate both vehicles within a short time. Fortunately, both vehicles had been equipped with our Stolen Vehicle Locator system, which was programmed to send data to our network every 20 seconds. Police quickly recovered both vehicles and apprehended the car thieves. Craig’s quick action helped the dealership recover the two vehicles and likely saved them some insurance paperwork and financial hardship.